Support Center

I have a problem opening a .digicash payment file. What should I do?

Last Updated: Oct 25, 2016 05:42PM AEDT

Has the been sent to the e-mail address that is associated with your account?

No? Please ask the payer to cancel the payment and resend it to the e-mail address that you use to login into your account. 

Don't know which e-mail address you use to login?

  • Open the App
  • Select 'Settings' in the top right corner
  • Your Account ID/e-mail address is stated under 'Wallet Information'

Are you using the gmail App? 

1. Tab on the Payment File at the bottom of the e-mail.
2. The File will now open and appear as a white screen stating 'digicash file'
3. Click the 'Share'-Button in the bottom left
4. Select the 'Copy to Icon' in your list of Apps
5. Accept Payment

If you still experience trouble opening the payment file, please submit a formal claim via our Support Center and we will resolve the issue as soon as possible.

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found