Has the digi.cash been sent to the e-mail address that is associated with your digi.cash account?
No? Please ask the payer to cancel the payment and resend it to the e-mail address that you use to login into your digi.cash account.
Don't know which e-mail address you use to login?
- Open the App
- Select 'Settings' in the top right corner
- Your Account ID/e-mail address is stated under 'Wallet Information'
Are you using the gmail App?
1. Tab on the Payment File at the bottom of the e-mail.
2. The File will now open and appear as a white screen stating 'digicash file'
3. Click the 'Share'-Button in the bottom left
4. Select the 'Copy to digi.cash Icon' in your list of Apps
5. Accept Payment
If you still experience trouble opening the payment file, please submit a formal claim via our Support Center and we will resolve the issue as soon as possible.