Support Center

How do I know if someone has deposited the payment file I e-mailed them?

Last Updated: May 23, 2016 05:41PM AEST

If you would like to know whether your e-mailed payment has been deposited, request a server record. You can do this by clicking on the specific transaction on your statement screen.
If the server record status shows 'Sent', your payment has been deposited. 
Any other status means that your payment has not been deposited and you can still cancel it.  

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