Support Center

Transaction Statements

  • What is a server record?

    A server record summarises all the transaction details of one specific transaction.

    May 04, 2016 07:02PM AEST
  • How can I request a server record?

    In order to request a server record: Open the App Go to ‘Statements’ on your home screen Sele...

    May 04, 2016 07:04PM AEST
  • How can I prove that I made a payment?

    In order to prove that you have made a payment, you have to request a server record and hereby disclose your i...

    May 04, 2016 07:05PM AEST
  • What is a Rebalance?

    Rebalancing is exchange coins and notes for other denominations of equal value. It is the equivalent of askin...

    May 04, 2016 07:07PM AEST
  • What is a local transaction ID?

    A local transaction ID is an Identifier unique to your device uniquely identifying the transaction within the ...

    May 04, 2016 07:07PM AEST
  • What is a payee transaction ID?

    A payee transaction ID is the local transaction ID on the payee device. NOTE: You will only know the payee tra...

    May 04, 2016 07:08PM AEST
  • Under which circumstances do I receive a receipt?

    You will receive a receipt from the Payee when money was transferred using a QR scanner. Payments made by emai...

    May 04, 2016 07:10PM AEST

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