Configuring Your Wallet

I forgot my login details. How can I reset them?

Please submit a formal request via our Support Center for further instructions on how to reset your login details.

Friday, March 13, 2020 - 11:09

I forgot the PIN to open my wallet. What should I do?

  1. Uninstall the App
  2. Reinstall the App
  3. Perform Wallet Recovery by logging in again
  4. Reset Pin
Friday, March 13, 2020 - 04:18

Can I add a PIN to my wallet?

Adding a PIN to your wallet is currently available with android phones but not with Apple iOS phones.


  1. Open App
  2. Go to ‘Settings’ on your home screen
  3. Select ‘Set PIN’
  4. Enter your nominated PIN
  5. Re-enter your nominated PIN
  6. Click ‘Next’

Your phone is now protected with a PIN, which will be requested every time you open the App.

Friday, March 13, 2020 - 06:12

How can I update the app?

Updates will usually be pushed automatically via the App Store, so you don’t have to worry about downloading an update yourself. 
If you wish to manually update the App, you can do this via the Apple App Store or the Google Play Store.

Friday, March 13, 2020 - 04:17

How can I edit my account settings?

In order to edit ‘Access to camera’/ ‘Access to mobile data’ setting on your app

  1. Go to ‘Settings’ on your phone
  2. Select the App
  3. Edit Access to Camera/Access to mobile data


In order to edit ‘Sound’/’Notifications’/’Simple Coins View’ setting on your app

  1. Open App
  2. Go to ‘Settings’ on your home screen
  3. Edit ‘Sound’/’Notifications’/’Simple Coins View’


Friday, March 13, 2020 - 11:09