How do I know if someone has deposited the payment file that was e-mailed to them?

If you would like to know whether your e-mailed payment has been deposited, request a server record. You can do this by clicking on the specific transaction on your statement screen.
If the server record status shows 'Sent', your payment has been deposited. 
Any other status means that your payment has not been deposited and you can still cancel it.  

I've received a .digicash payment file via e-mail, but can't deposit the attachment. What should I do?

Please check whether the .digicash payment file has been sent to the e-mail address that is associated with your account.
If not, ask the payer to cancel their payment and resend it to your e-mail address that you use to login to your account. 

If this is not the issue, please submit a formal claim via the Support Centre and we will resolve the issue as soon as possible.

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