It's important to note that, on bank holidays, the withdraw/deposit functionality will be delayed by one day.
digi.cash which is deposited the day before a bank holiday will not reach your bank account until the next business day after the holiday.
The list of Australian bank holidays can be found in the link below.
https://www.rba.gov.au/schedules-events/bank-holidays/
If you would like to know whether your e-mailed payment has been deposited, request a server record. You can do this by clicking on the specific transaction on your statement screen.
If the server record status shows 'Sent', your payment has been deposited.
Any other status means that your payment has not been deposited and you can still cancel it.
E-mailed payments never expire.
However, the payer might cancels their payment, which will invalidate the payment.
Please submit a formal request via our Support Centre and we will resolve the issue as soon as possible.
Contact the payer and make sure that they sent the .digicash payment file to the correct e-mail address.
Make sure the e-mail address they used is the same as your digi.cash account e-mail address.
If this is not the issue, please put in a formal claim via the Support Centre and we will contact you as soon as possible to resolve the issue.
Please check whether the .digicash payment file has been sent to the e-mail address that is associated with your digi.cash account.
If not, ask the payer to cancel their payment and resend it to your e-mail address that you use to login to your digi.cash account.
If this is not the issue, please submit a formal claim via the Support Centre and we will resolve the issue as soon as possible.
