If your bank transfer to digi.cash failed, please double-check that you entered the correct digi.cash BSB and Account number.
If this is the problem, please re-attempt the transfer.
If the entered bank details are accurate, please contact your bank for trouble shooting.
Yes, your Bank Details are private - at all times.
It's free!
Withdrawing digi.cash from your Bank Account and depositing digi.cash into your Bank Account doesn't cost anything.
We don't charge fees.
In order to withdraw digi.cash from your bank account:
Please make a bank transfer to us and we'll send you the digi.cash in return.
(Example: Transfer 100.95 AUD to our bank account, receive 100.95 digi.cash).
Use the bank details and reference number provided.
If you made a Bank Transfer to us, but you were unable to withdraw digi.cash in return, please submit a formal claim via our Support Centre.
Your claim should include the transaction details as stated on your bank statement.
We will contact you as soon as possible to resolve the issue.
If you bank with ANZ, Westpac, NAB or CBA:
After you've made a bank transfer to us, it can take up to 1 business day till you receive the digi.cash
If you bank with any other Financial Institution:
After you've made a bank transfer to us, it can take up to 3 business days till you receive the digi.cash
If you made a Bank Transfer to us, but you were unable to withdraw digi.cash in return, please submit a formal claim via our Support Centre.
Your claim should include the transaction details as stated on your bank statement.
We will contact you as soon as possible to resolve the issue.
Not at the moment, but we are working on opening up the option to withdraw digi.cash via BPay and ‘Pay to mobile’. Coming soon.
You may also purchase digi.cash of another user. This is instant.
Not at the moment, but we are working on opening up the option to withdraw digi.cash via BPay and ‘Pay to mobile’. Coming soon.
You may also purchase digi.cash of another user. This is instant.
